Mon - Fri: 9am-5pm Sat: 10am - 2pm


We are most impressed with the Karndean product we chose, it actually looks better down than what we thought. also, all credit to your layer, he was one out of the box, professional very accurate and super efficient.

March 2024

John Evered

Easy to deal with and great product. The staff were helpful in deciding especially for first timers.

Dec 2023

Giancarlo Pantaleon

Abby was amazing to deal with. I would highly recommend stopping into The Floor Store and asking for Abby. She made the process so simply and knew exactly what we wanted before we did. Thank you again Abby!

Nov 2023


Great communication from Abbie getting carpet quoted, ordered and installed

March 2024


Showed up on time and did a great job faster than what I was expecting. Highly recommend!

Jan 2024

Mike Flaxman

Once again Abby and The Floor Store have been fantastic especially with the reshuffling of jobs due to COVID lockdown. We were kept up to date with date changes throughout the process. The installers are also very friendly and professional. We are super stoked with the finished product. If you have any flooring requirements, please don’t hesitate to visit The Floor Store!!

Donna McCutchen -2022

Great staff and service, beat the competitors price by hundreds of $$$, wanted 50percent deposit as opposed to 75% of the competitor plus gave me a lovely present for dealing with them. Ditch the others go here, I've used the others too so know what I'm talking about. Henriek and Abby are fantastic to deal with

Jane Grime- 2022

The Floor Store was amazing to deal with, especially Alex, she helped guide us in what would be best for us and keep checking in on us throughout. The carpet that we chose is amazing and the guys that layed it were fast, knowledgeable and professional. I would highly recommend The Floor Store and Alex to anyone with flooring needs, they are AMAZING!!!! Thanks guys for making the flooring part of our reno stress free and easy

Jane and Paul Frangos - 2021

We had a great experience with the floor store. The sales steam were friendly and helpful. The installers were friendly and had a high standard quality of work. highly recommended

Gideon G.

We had a great experience with the floor store. In every aspect. Our initial meeting with Ace who measured our floors was full of knowledgeable advice. To Alexandria also extremely knowledgeable. They were helpful in getting the right carpet and flooring for us. Every follow up encounter with the Layer Andy, the guys in dispatch, other consultants were always super helpful and attentive. So nice to deal with people who cared about more than just the initial sale. Thank you so much we have recommended you to our whole street, as everyone loves our carpet, so soft its dream!

Juliet Scheurich - 2022

We went back to The Floor Store when we wanted some more flooring laid in out daughter's home. Even though it was just a very small job, the service was typically excellent right from the first enquiries we made, through the selection and planning process right up to the final install of the vinyl. It looks amazing and we would still highly recommend the Floor Store to anyone thinking about new flooring for their home. Extremely professional workmanship combined with good old fashioned, first-class customer service, well done!!

Alan McGlade - 2022

Abby at The Floor Store was recommended to me. The 3 ladies at The Floor Store Abby, Alex and Stella were lovely, They always made me feel Welcome, either on the Phone or in the Store. Ace measured up, He was Very pleasant too, and was on time. Abby was extremely patient with me, No pressure and I am delighted with my Flooring.

Thank You Everyone at The Floor Store.

Lynne Currall - 2022

Got my carpet through this place, immaculate results. Staff are amazing, stella was an awesome person to go through. Would highly recommend this place for service and quality for the price I paid. Show room looks amaaaazing! Love the floor store!!

Georgia Smith - 2022

We recently used The Floor Store and were very impressed from the entire service from colour consultant to install and follow up after install. Abby was very knowledgeable about products and helped me to narrow down what would work in our house. She recommended a different style carpet that I had initially thought I would not like but I ended up picking this. The installer did a great job and left no mess or no damage to any of the skirtings. Very glad we chose The floor store and will definitely use them in future. Their service was far superior to other major franchises that I also approached. Thanks team, we love the carpet (and service)!

Santana King - 2022

We have been thrilled with the Floor Store. Ace - the consultant - is a rockstar who gave us great advice, Stella was the rep who managed the whole process and she was so thorough and positive. She made what is a horrific process thoroughly enjoyable. The contractors they got in were super fast and thorough, their price was great. All in all, highly recommend these guys. And we LOVE our new carpet!

Mark Bunting - 2022

The floor consultant who came to advise was very helpful with suggestions , and we subsequently chose one of the very good products . The tradesman that came to install the flooring was meticulous and did an excellent job. We are very pleased with the end result and would use the Floor Store again and recommend them to others. Thanks to all involved.

Paul Lock - 2022

Great service. Alexandria was very professional and helpful

Ashleigh Miers-2022

This company has amazing staff. Abbey in particular is a valuable asset and wonderful at customer service. So much so that I did not even bother to get a quote elsewhere! Other staff were great too and showed exceptional product knowledge.

We have done two installs in the past month or so. Would thoroughly recommend

Sandra Pope - 2021

We've had a great experience with the Floor Store. Excellent service, outstanding communication and top notch products that were laid expertly. Highly recommended.

Brenda Gibbons - 2022

Dealing with the floor store was a super helpful and seamless experience. Abby helped us from the moment we entered the store to ensure we picked the most suitable flooring for our needs. Abby made our experience so easy with quick and reliable communication . Would 100% recommend the floor store for any flooring needs with a super high standard

Mikayla Thomasen - 2022

Amazing job from our initial contact to the installation and invoicing. Well done. Thanks Abby for the awesome customer service.

Gail from Waikato Healthy Homes.

Gail Hellyer - 2022

Would recommend Abby to anyone who is unsure of what they want. Her patience and obliging customer service was the reason we went with the Floor Store over two stores we were also consulting with. Nothing was too much trouble and we were not made to feel annoying. She always got back to us when she said she would.

Mary Mickleson - 2022

Alexandria is extremely knowledgeable and helpful! Great communication! Highly recommend ❤️

Chloe Blannin - 2022

We got rhino carpet and what a great product we are very happy with the service and price from Alex and so impressed with Dylan who installed it

Brian Faulkner - 2021

This is the second time I've used floor store. Both times they have been professional, helpful and flexible.

The installer was fantastic. The carpet great. I would totally recommend.

Sarah Nelson - 2021

Great 1st contact with Abby and followed up all questions efficiently and effectively including a tight timeline on delivery. All installations went smoothly. Very easy to deal with. Would recommend and use them again.

Rossco Daubney - 2021

Fantastic service, super helpful, great installation. I am really happy with the result! Thanks once again The Floor Store Te Rapa and the staff involved in this project.

Amy Taylor - 2021

I have never experienced customer service like this before. ABSOLUTE OUTSTANDING Abby is amazing, very friendly and helpful with great communication every step of the way. From choosing the carpet, to install, to after service. Very much appreciated.

Big thanks to Andy who installed the carpet, very friendly and professional. Had the carpet laid in know time and to the highest standard. Highly recommend The floor store for your flooring needs.

Nikki Mitchell - 2021

I can highly recommend The Floor Store. The staff are amazing. They have been extremely helpful in sharing their knowledge of both the timber flooring and carpet which they have installed at my home. They are always very welcoming when you visit their store. The carpet layers have done a great job plus the timber floor installers were delightful and very meticulous - their attention to detail was awesome. The people I dealt directly with in the store were Abby and Ace - They were very helpful with helping decide on carpet etc Their service was second to none - Very impressed with all the staff that I dealt with and was always met by a smiling happy team at the front desk. Would certainly not hesitate in dealing with them in the future

Pam Hagan - 2021

Had some custom mats made here, super fast and the salespeople made the choice easy.

Tyler Marshall - 2020

Admin was amazing super helpful and polite. The installers were showed up early and were incredibly efficient, would definitely recommend for any flooring job.

Konna Park - 2020

Everything was great. Alexandria was very efficient and communication was excellent.

Andy the carpet layer and his apprentice we couldn’t fault. They arrived early both days and were helpful, considerate and great guys to have around. The whole experience was good.

Tricia Stewart - 2021

We received amazing customer service from Stella from the moment we first entered the store. Stella kept us updated every step of the way and was very accommodating with our requirements. The installer did a great job, with no damage to walls or skirtings, so very impressed with that. We love our new carpet and the difference it has made to our home.

Toni Watson - 2022

Great experience with Abby who met a real tight deadline and helped us to make some very important flooring choices within a budget.

We had Max as an installer and he did a really wicked job, especially during the heat of the day! Ask for him, you wont regret it.

Hinemaia Mataira - 2022

Epic customer service!! Abby went above and beyond to ensure our very short time-frame/deadline was met. We are very happy with the finished result and would recommend Abby and The Floor Store to anyone looking at new flooring for their home.

Donna McCutcheon - 2021

The boys did an incredible job and we are really happy with
the finish. It looks awesome! Please thank Dylan for working so hard to get it
done. It was a big job to be done in two days!

Again many thanks for your 10/10 service the whole way
through. You have been fantastic to work with.

Vinka Wong - 2022

I’m so pleased with this project, could not have done it without your professional advice and kind patience. Thank you Rika

- Sherry, Ingenious Flair,Slate Tile - 2018

Looks really good :)

- Kristine, Quickstep Impressive, Saw Cut Oak Grey - 2018

Very happy!! Thanks for all your help.

- Raelene, Natural Decoration, Flint Grey - 2017

Very happy, thank you.

- Kathy (working with our new consultant Josie), Halsteads Silk Oak 979L - 2017

The flooring is now done THANK YOU - they did a really great job (Dave and Rob Downie were really great). I had to strip the floor and re-seal it (as advised) to see how the finish would be as they said that was the only way we would know if we would be happy with it. It looks really great. The guys at The Floor Store have been amazing and I am really impressed with them. They even resealed all around the kitchen rather than touching up the really bad bits. I'm really happy with that.

- Lailaa, Karndean Knight Plank - 2017

The previous carpet was a lot lighter compared to the newly laid Rhino SmartStrand.  I was a bit worried it would be too dark - but it's not. We think the Rhino SmartStrand looks amazing and has given the house a face lift (and it goes really well with the Rimu furniture).

The other thing we have noticed since the SmartStrand has been installed is that the house is much warmer.

On top of this - the carpet is soft and lovely to walk on (and lie on when I do my leg exercises). 

- Nicola, Natural Decoration - Double Dutch 2017

We are very pleased with the carpet and the two Ross’s were great - very quick and efficient and did a good job.
Many thanks again for great service

- Dave and Barbara, Ingenious Flair - Moon Rock 2016

Very very impressed. Thanks so much for everything Georgia you have been amazing. I have been recommending you to everyone!!

- Andrea, Balance Click - Cottage Oak Brown Grey​ 2016

Fantastic service, the installer was amazing and we are really happy with the result. Will definitely use The Floor Store again.

Brenda Hewitt

First let me say that myself and my wife have spent many years “intending” to begin working on upgrading the inside of our home but never quite have the disposable income to spend on it; and although it may not seem a huge outlay for some people and companies, for us it is a huge step at this stage in our lives. Unfortunately, we recently had a rather poor experience with the company who installed our bedroom cabinetry, and we were not at all satisfied with the outcome of that. So, needless to say we chose our carpet company with some trepidation, anticipating that maybe the general standard of service and quality of workmanship was just simply not on offer these days.


However, after that all being said we were extremely impressed with every part of our dealings with you and your company. Right from the start we received the best of service and advice, and we could see too that all the planning and timing of the work on our home was well scheduled and kept strictly to promised dates and times. And the finished result is excellent, laid by a very competent, capable and very pleasant craftsman. On top of all of that there were the little gifts which entirely re-established our faith in the fact that there are firms out there to whom customer service is a very real commitment.


So, thank you for making this part of our home upgrade very smooth and enjoyable and providing us with an exceptional improvement to our home; you can be justifiably proud of the service you have provided and we will definitely be recommending you to our friends and family.

- Allan & Margaret, ​Smart Colour - Vader 2016

Thank you Floor Store for such wonderful service and a successful story to tell!! 

We purchased our Rhinoceros carpet after having met Lucy at the Hamilton Home Show nearly twelve months ago.

After completing a total refurbishment lasting six months Derek arrived to lay the crowning glory!! 

But "OH" the colour was not to be!! 

While as a customer one understands that there maybe a slight variation in dye batches we certainly did not expect a complete colour change. 

Lucy arrived with the original sample and saw immediately we had a problem. 

Fortunately Brian from Mohawk was visiting the office when Lucy returned and between the Mohawk representative and the The Floor Store staff our carpet was replaced with a similar colour in a more expensive range at no extra cost to us. 

Derek was absolutely fabulous lifting and replacing the varying shades of carpet with my very white paintwork completely unmarked after two lots of laying!! 

All this completed within two weeks with no fuss and a superb end result with stunning carpet under our feet completing our renovation. 

Thank you to Lucy and Derek and the management team at The Floor Store Te Rapa for such a fabulous end result".

With a black forrest cake to thank Lucy and our installer.

- Janet, ​SmartStrand, Simonton Beach - Lava Stone, 2016

Firstly I would like to say in regards to you personally Georgia - you were efficient, helpful but without being pushy. Appreciated the price match and would definitely recommend you personally to friends wanting flooring.

As for Carl, he was truly excellent. He worked all day without so much as a lunch break, declining my offers of coffee. Not only did he do an immaculate job, he went above and beyond the call of duty. 

What's more he was endlessly patient with my 7 year old nephew who followed him round asking him questions. Carl was friendly and trustworthy and I would HIGHLY recommend him. This kind of service is very rare and was truly exceptional.

- Julie, Opus Stone - Ombra, 2016

We were on the hunt for an excellent flooring company in Hamilton and finally found the best.  The Floor Store was quick to respond to our request, very professional and friendly in their communication. The installer did an excellent job.  The after sales service was also very professional. Well done Floor Store! I wouldn’t hesitate to highly recommend them at any time.

- Diana, Select Toledo, August 2016

Just love the flooring Georgia!

We were very pleased with the total customer service package received from The Floor Store. From the initial dealings with you in choosing the vinyl planking, the measure up and quote right through to Carl’s uplifting of existing tiles and laying of the new flooring. Friendly, efficient and helpful throughout the whole process.

It’s been a pleasure to deal with you all.

- Sheila, Karndean Van Gogh, Country Oak, 2016

Hi Georgia, Just wanted to say that your service was fabulous and the young man who did the installation was excellent, very pleasant to have in the house and his work was impeccable. Cheers.

- Jenny, Karndean Van Gogh, Reclaimed Wood, 2016

Curt!! Thank you so much for helping Sam and I choose the floor. You have seriously been nothing but fantastic! You are always so nice on the phone and your emails are never rude or pushy. You are such a good Sales Consultant. The vinyl installer was brilliant! If there was an issue he called us and did everything he could to find a solution. The carpet is amazing and everyone that comes to the house comments on it. I mean everyone!! So once again thank you so much. You are honestly one of a kind man and a real credit to The Floor Store!! 

- Sam and Talitha, SmartStrand Natural Decoration - Hazy Stratus, Karndean Opus Stone, 2016

Joe did a great job installing carpet through-out this home for the very happy Gibson family.

Our new Huntington range exclusive to The Floor Store, a solution dyed nylon, colour - Manilla, was a perfect choice for this house as it goes on the market very soon!

- Huntington - Manilla, 2016

I just wanted to say a massive thank you to both of you for organising the carpet and to yesterday's carpet layers. The house looks unbelieveable, like brand new and I'm totally rapt" Thanks heaps mate. 

- ​Lauri, SmartStrand, 2016

Just a note to say a big 'thank you' to you, The Floor Store, and the men who laid my carpet last week. They did a very good job and worked in extremely hot conditions. I'm expecting a last visit later in the week to put back the spiral stair treads but it is a small matter and not urgent.  After they left on Friday I spent the weekend putting the house back together and it looks great. I'm very grateful to you all.

- Elaine. SmartStrand Intelligent Style - Titanic, 2015