Testimonials

Easy to deal with and great product. The staff were helpful in deciding especially for first timers.

Dec 2023

Giancarlo Pantaleon

Great communication from Abbie getting carpet quoted, ordered and installed

March 2024

Cam

Once again Abby and The Floor Store have been fantastic especially with the reshuffling of jobs due to COVID lockdown. We were kept up to date with date changes throughout the process. The installers are also very friendly and professional. We are super stoked with the finished product. If you have any flooring requirements, please don’t hesitate to visit The Floor Store!!

Donna McCutchen -2022

The Floor Store was amazing to deal with, especially Alex, she helped guide us in what would be best for us and keep checking in on us throughout. The carpet that we chose is amazing and the guys that layed it were fast, knowledgeable and professional. I would highly recommend The Floor Store and Alex to anyone with flooring needs, they are AMAZING!!!! Thanks guys for making the flooring part of our reno stress free and easy

Jane and Paul Frangos - 2021

We had a great experience with the floor store. In every aspect. Our initial meeting with Ace who measured our floors was full of knowledgeable advice. To Alexandria also extremely knowledgeable. They were helpful in getting the right carpet and flooring for us. Every follow up encounter with the Layer Andy, the guys in dispatch, other consultants were always super helpful and attentive. So nice to deal with people who cared about more than just the initial sale. Thank you so much we have recommended you to our whole street, as everyone loves our carpet, so soft its dream!

Juliet Scheurich - 2022

Abby at The Floor Store was recommended to me. The 3 ladies at The Floor Store Abby, Alex and Stella were lovely, They always made me feel Welcome, either on the Phone or in the Store. Ace measured up, He was Very pleasant too, and was on time. Abby was extremely patient with me, No pressure and I am delighted with my Flooring.

Thank You Everyone at The Floor Store.

Lynne Currall - 2022

We recently used The Floor Store and were very impressed from the entire service from colour consultant to install and follow up after install. Abby was very knowledgeable about products and helped me to narrow down what would work in our house. She recommended a different style carpet that I had initially thought I would not like but I ended up picking this. The installer did a great job and left no mess or no damage to any of the skirtings. Very glad we chose The floor store and will definitely use them in future. Their service was far superior to other major franchises that I also approached. Thanks team, we love the carpet (and service)!

Santana King - 2022

The floor consultant who came to advise was very helpful with suggestions , and we subsequently chose one of the very good products . The tradesman that came to install the flooring was meticulous and did an excellent job. We are very pleased with the end result and would use the Floor Store again and recommend them to others. Thanks to all involved.

Paul Lock - 2022

This company has amazing staff. Abbey in particular is a valuable asset and wonderful at customer service. So much so that I did not even bother to get a quote elsewhere! Other staff were great too and showed exceptional product knowledge.

We have done two installs in the past month or so. Would thoroughly recommend

Sandra Pope - 2021

Dealing with the floor store was a super helpful and seamless experience. Abby helped us from the moment we entered the store to ensure we picked the most suitable flooring for our needs. Abby made our experience so easy with quick and reliable communication . Would 100% recommend the floor store for any flooring needs with a super high standard

Mikayla Thomasen - 2022

Would recommend Abby to anyone who is unsure of what they want. Her patience and obliging customer service was the reason we went with the Floor Store over two stores we were also consulting with. Nothing was too much trouble and we were not made to feel annoying. She always got back to us when she said she would.

Mary Mickleson - 2022

We got rhino carpet and what a great product we are very happy with the service and price from Alex and so impressed with Dylan who installed it

Brian Faulkner - 2021

Great 1st contact with Abby and followed up all questions efficiently and effectively including a tight timeline on delivery. All installations went smoothly. Very easy to deal with. Would recommend and use them again.

Rossco Daubney - 2021

I have never experienced customer service like this before. ABSOLUTE OUTSTANDING Abby is amazing, very friendly and helpful with great communication every step of the way. From choosing the carpet, to install, to after service. Very much appreciated.

Big thanks to Andy who installed the carpet, very friendly and professional. Had the carpet laid in know time and to the highest standard. Highly recommend The floor store for your flooring needs.

Nikki Mitchell - 2021

Had some custom mats made here, super fast and the salespeople made the choice easy.

Tyler Marshall - 2020

Everything was great. Alexandria was very efficient and communication was excellent.

Andy the carpet layer and his apprentice we couldn’t fault. They arrived early both days and were helpful, considerate and great guys to have around. The whole experience was good.

Tricia Stewart - 2021

Great experience with Abby who met a real tight deadline and helped us to make some very important flooring choices within a budget.

We had Max as an installer and he did a really wicked job, especially during the heat of the day! Ask for him, you wont regret it.

Hinemaia Mataira - 2022

The boys did an incredible job and we are really happy with
the finish. It looks awesome! Please thank Dylan for working so hard to get it
done. It was a big job to be done in two days!

Again many thanks for your 10/10 service the whole way
through. You have been fantastic to work with.

Vinka Wong - 2022

Looks really good :)

- Kristine, Quickstep Impressive, Saw Cut Oak Grey - 2018

Very happy, thank you.

- Kathy (working with our new consultant Josie), Halsteads Silk Oak 979L - 2017

The previous carpet was a lot lighter compared to the newly laid Rhino SmartStrand.  I was a bit worried it would be too dark - but it's not. We think the Rhino SmartStrand looks amazing and has given the house a face lift (and it goes really well with the Rimu furniture).

The other thing we have noticed since the SmartStrand has been installed is that the house is much warmer.

On top of this - the carpet is soft and lovely to walk on (and lie on when I do my leg exercises). 

- Nicola, Natural Decoration - Double Dutch 2017

Very very impressed. Thanks so much for everything Georgia you have been amazing. I have been recommending you to everyone!!

- Andrea, Balance Click - Cottage Oak Brown Grey​ 2016

First let me say that myself and my wife have spent many years “intending” to begin working on upgrading the inside of our home but never quite have the disposable income to spend on it; and although it may not seem a huge outlay for some people and companies, for us it is a huge step at this stage in our lives. Unfortunately, we recently had a rather poor experience with the company who installed our bedroom cabinetry, and we were not at all satisfied with the outcome of that. So, needless to say we chose our carpet company with some trepidation, anticipating that maybe the general standard of service and quality of workmanship was just simply not on offer these days.

However, after that all being said we were extremely impressed with every part of our dealings with you and your company. Right from the start we received the best of service and advice, and we could see too that all the planning and timing of the work on our home was well scheduled and kept strictly to promised dates and times. And the finished result is excellent, laid by a very competent, capable and very pleasant craftsman. On top of all of that there were the little gifts which entirely re-established our faith in the fact that there are firms out there to whom customer service is a very real commitment.

So, thank you for making this part of our home upgrade very smooth and enjoyable and providing us with an exceptional improvement to our home; you can be justifiably proud of the service you have provided and we will definitely be recommending you to our friends and family.

- Allan & Margaret, ​Smart Colour - Vader 2016

Firstly I would like to say in regards to you personally Georgia - you were efficient, helpful but without being pushy. Appreciated the price match and would definitely recommend you personally to friends wanting flooring.

As for Carl, he was truly excellent. He worked all day without so much as a lunch break, declining my offers of coffee. Not only did he do an immaculate job, he went above and beyond the call of duty. 

What's more he was endlessly patient with my 7 year old nephew who followed him round asking him questions. Carl was friendly and trustworthy and I would HIGHLY recommend him. This kind of service is very rare and was truly exceptional.

- Julie, Opus Stone - Ombra, 2016

Just love the flooring Georgia!

We were very pleased with the total customer service package received from The Floor Store. From the initial dealings with you in choosing the vinyl planking, the measure up and quote right through to Carl’s uplifting of existing tiles and laying of the new flooring. Friendly, efficient and helpful throughout the whole process.

It’s been a pleasure to deal with you all.

- Sheila, Karndean Van Gogh, Country Oak, 2016

Curt!! Thank you so much for helping Sam and I choose the floor. You have seriously been nothing but fantastic! You are always so nice on the phone and your emails are never rude or pushy. You are such a good Sales Consultant. The vinyl installer was brilliant! If there was an issue he called us and did everything he could to find a solution. The carpet is amazing and everyone that comes to the house comments on it. I mean everyone!! So once again thank you so much. You are honestly one of a kind man and a real credit to The Floor Store!! 

- Sam and Talitha, SmartStrand Natural Decoration - Hazy Stratus, Karndean Opus Stone, 2016

I just wanted to say a massive thank you to both of you for organising the carpet and to yesterday's carpet layers. The house looks unbelieveable, like brand new and I'm totally rapt" Thanks heaps mate. 

- ​Lauri, SmartStrand, 2016